![]() ![]() This is intended to resolve conflicts when your motherboard is not identified. I do recommend you have a backup before proceeding. I can't guarantee it will do the same for you, but it should be safe to try if you are willing. If you have already tried the uninstall tool and reinstalling and still no success, then follow this procedure to uninstall/remove the ATK software that there is no uninstaller for. If you have are having problems installing Armoury Crate and nothing has worked, you may need to do this. If the clean boot steps do not completely resolve your issues continue with the next paragraph. The clean boot procedure is relatively easy might solve your problem as only microsoft software plus a few required asus services will be running and this might eliminate conflicts with misbehaving software. If you tried uninstalling and reinstalling Armoury Crate and it has not solved your problem, you can try what I call the clean boot uninstall method at post #30 in this thread or you can proceed to the next paragraph which requires much more work. The Armoury Crate Uninstall Tool is available for download from the Asus support website, look up your Armoury Crate supported device and go to download utilities page, show all downloads. Check the rest of this thread especially troubleshooting Microsoft Store and resetting it, Firewall reset etc. But if AsusCertService starts up and logs success right after login and the others I mention work as well, you shouldn't need to follow all the steps, only uninstall with the uninstall tool, then start at Step 10 "Get your system ready to install Armoury Crate". If you decide to reinstall windows or reset it, make sure you install all drivers from the hardware manufacturers before installing Armoury Crate. The only alternative to these steps would be a fresh windows install, or reset of windows might work. But if AsusCertService is hanging or not working properly then you need to follow all the steps in this thread. Go to your windows Event Log, Application Log, these Services should start up and log an Event 0 "The operation completed successfully." See below the task manager image details view for what this should look like, one image is with Armoury Crate installed and the other is after running the uninstall tool showing the Asus services left after running the uninstall tool. Jimbo's uninstall procedure for a problem free re-installation.īefore going any further, please check if AsusCertService, asComSvc, AsusUpdateCheck, AsusFanControlService are working. (12-31-21 added a reference to a modified clean boot procedure.) (11-19 added more info How to determine what steps you should follow) (10-22 Added additional info regarding version of armoury crate and how it may affect registry information.) ![]()
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