![]() I am just wanting this process resolved and my 6 week maternity leave pay I am entitled to. I have been told they have all the information they need to process the claim twice now and that my claim manager was *******, and then I call to check the status again and I am told they havent received the eligibility information or amount information from my employer to even request the medical records yet. It has been 6 weeks since I initially sent in the paperwork to start this process and I have yet to get any payment and they have yet to even start the process of the claim. Every single time I contact New York life insurance I get a completely different answer on what is going on with my claim. 1 week later I called to check on the status of my claim and was told they hadnt even started the process because I hadnt called in to tell them I had the baby (which i had done in the previous phone call) since then I have called once a week or have been communicating with a representative through the online chat at least once a week. There was no response from New York life for a couple weeks so I called them and was told they needed an authorization to get my medical records so I went through the automated release authorization. I ended up having other medical issues after delivery and wasnt able to send in my paperwork to start my claim until. ![]() ![]() ![]() I went on maternity leave and had my child and was discharged from the hospital on I was told by my employer not to file my short term disability claim until 9 days after having my baby. ![]()
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